Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas. Right click on the wireless adapter and choose Uninstall.ĥ. Go to your start screen/menu and type Device Manager.Ĥ. Download the drivers from here but do not run them yet.Ģ.
In the window that opens type "netsh winsock reset" without quotes, and press enter.ġ. It may also help to reset the Winsock catalogue:ģ. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter. Right-click on the command prompt icon and chose Run as administrator.ģ. Go to your start screen/menu and type CMD.Ģ. Remove the check mark beside Allow the computer to turn off this device to save power.ġ. Right click on the Ethernet/Wireless Adapter and click Properties.ĥ. Troubleshooting wireless network and Internet (WindowsĪlso, you can look at the power management for your wireless adapter:ĭisable the Power Off option for the adapter:ġ.
The following pages are helpful when troubleshooting wireless connectivity issues. I understand you are having an issue with the WiFi network card. Hi hope you enjoy your visit to the HP Support Forums.
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